New UX/A11y/Service design books

Estimated reading time: 2 minutes

As I've said in a previous post, I'm a sucker (hoarder) for good design books.

That's not to suggest though that I have actually finished reading all my other books!

I'm currently reading Lou Downe's book 'Good Services', as I'm really interested in how service design works. There's definitely a cross-over with UX, but some of the techniques and artefacts are different. And of course it encompasses the whole service, not just focused on one area such as a web app.

As a result I discovered a course on Service Design at The Interaction Design Foundation ("IDF") . I am currently making my way through it just now. So far so good! I've actually completed a number of courses on IDF which I have documented previously.

I cannot recommend Laura Kalbag's book Accessibility for Everyone enough. Whether you are a UX/Service design practioner, developer, project manager, etc, it is an invaluable book, really easy to digest. I originally saw her speak at the Accessibility Scotland 2019 conference.

Here's the full list of books:

• Good Services: How to Design Services That Work – Lou Downe
• The Workshop Survival Guide: How to design and teach educational workshops that work – Rob Fitzpatrick
• The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around - Jim Kalbach
• Ruined by Design: How Designers Destroyed the World, and What We Can Do to Fix It – Mike Monteiro
• Accessibility for Everyone – Laura Kalbag
• Inclusive Design for Organisations – Prof. Jonathan Hassell
• How to Own the Room: Women and the Art of Brilliant Speaking – Viv Groskop. This book is from a woman's perspective, but still relevant to anyone public speaking!
• Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability (Voices That Matter) – Steve Krug. This was originally written back in 2000, and has been updated. It's a book I have been meaning to read for a while now! Definitely a must-read.

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